Privacy Policy

Effective Date: October 13, 2026
Last Updated: October 13, 2026

1. About This Privacy Policy

This Privacy Policy explains how Link It Solution Sdn Bhd (“we,” “us,” or “our”) collects, uses, stores, discloses, and protects your personal data when you visit registerastro.com.my or communicate with us regarding Astro packages, registrations, and related services.

RegisterAstro.com.my is operated by Link It Solution Sdn Bhd. We handle personal data in accordance with applicable Malaysian personal data protection laws, including the Personal Data Protection Act 2010, as amended.

Where your personal data is shared with Astro or another service provider to process your application or provide a requested service, that organization may process your personal data in accordance with its own privacy policy and applicable legal requirements.

2. Personal Data We Collect

Depending on your inquiry or application, we may collect the following personal data:

• Full name.
• Telephone or mobile number.
• Email address.
• Residential or installation address.
• Preferred Astro package and service requirements.
• Information submitted through website forms, inquiries, or customer support communications.
• Application details, installation arrangements, and service follow-up records.

If additional information or documents are required to process your application, we will explain the relevant purpose when requesting them.

Please do not submit identification documents, financial information, or other sensitive information through general inquiry forms unless specifically requested through an appropriate channel.

3. How We Collect Personal Data

We may collect personal data when you:

• Submit a registration or inquiry form on our website.
• Contact us through WhatsApp, telephone, or other communication channels.
• Request information or advice about Astro packages and services.
• Apply for a service through our team.
• Communicate with us regarding application progress, installation arrangements, or customer support.

If you provide personal data belonging to another individual, you should ensure that you are authorized to do so and that the individual has been informed where required by law.

4. How We Use Personal Data

We may use your personal data for the following purposes:

• Responding to inquiries and contacting you about your requests.
• Providing information about relevant Astro packages and services.
• Checking service availability and installation coverage.
• Preparing, submitting, and following up on service applications.
• Coordinating installation and activation arrangements.
• Providing customer support and handling complaints.
• Maintaining application and communication records.
• Preventing duplicate applications, misuse, and fraudulent activities.
• Complying with applicable legal and regulatory requirements.

We will not use your personal data for unrelated purposes without obtaining consent where required by applicable law.

Submitting an inquiry or application does not automatically subscribe you to unrelated promotional communications. Where consent is required for direct marketing, we will obtain it as required by law. You may request to stop receiving marketing communications at any time.

5. Providing Personal Data

Certain information may be necessary for us to respond to your inquiry, process your application, or arrange installation.

If you do not provide the required information, we may be unable to contact you, assess service availability, process your application, or arrange the requested services.

You may contact us if you would like clarification about why particular information is required.

6. Disclosure of Personal Data

We may disclose relevant personal data to the following parties where necessary for the purposes described in this Privacy Policy:

• Astro and its relevant entities: To process your requested service application, facilitate service activation, or provide related support.
• Authorized installation and service personnel: To arrange installation or address service-related issues.
• Service providers: Such as website hosting providers, form processing services, communication platforms, and customer record management systems that support our operations.
• Professional advisors and public authorities: Where necessary to comply with legal obligations, respond to lawful requests, or handle legal claims.

We will limit the personal data disclosed to what is reasonably necessary for the relevant purpose, subject to applicable law.

We do not sell personal data. Where third-party service providers process personal data on our behalf, we take reasonable steps to ensure appropriate confidentiality and security protections.

7. Storage and Security of Personal Data

We store and process personal data using the systems and service providers involved in our website and business operations.

Access to personal data should be limited to authorized personnel and service providers who require the information to perform their duties.

We take reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss, alteration, and disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Where a personal data breach occurs, we will take appropriate action and provide notifications where required by applicable law.

8. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including application processing, customer support, legal compliance, and dispute resolution.

The retention period may vary depending on the nature of the information and the applicable legal or operational requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal obligations.

9. Transfer of Personal Data Outside Malaysia

Certain third-party service providers may store or process personal data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take appropriate steps to ensure that the transfer complies with applicable Malaysian data protection requirements and that suitable safeguards are in place.

10. Cookies and Website Tracking

Our website may use cookies or similar technologies to support website functionality, understand website usage, and improve the user experience.

Depending on the technologies implemented, these tools may collect information such as browser and device information, IP addresses, pages visited, and interactions with the website.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using nonessential cookies or tracking technologies.

11. Your Rights and Choices

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request access to your personal data held by us.
• Request correction of inaccurate, incomplete, or outdated personal data.
• Withdraw consent where processing is based on consent.
• Request that we stop processing your personal data for direct marketing.
• Raise concerns or make a complaint regarding our handling of your personal data.

We may need to verify your identity before processing a request. Certain requests may be subject to legal requirements, applicable fees, or other lawful limitations.

Withdrawing consent may affect our ability to process your application or provide related assistance. It does not affect processing that was lawfully carried out before the withdrawal.

If you have concerns about how your personal data is handled, you may contact us using the details below. You may also contact Malaysia's Department of Personal Data Protection through its official website: www.pdp.gov.my.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including WhatsApp and Astro websites.

These third parties may collect and process your personal data under their own privacy policies. We encourage you to review the relevant policies before providing personal data directly to them.

We are not responsible for the privacy practices of third-party websites or services that we do not operate, subject to applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for relevant changes.

14. Contact Us

If you have any questions about this Privacy Policy or wish to make a request relating to your personal data, please contact us:

When contacting us, please use the subject line:
Privacy Request – RegisterAstro.com.my